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BSI BIP 0052:2004

ITIL. Service delivery
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BSI BIP 0052:2004

ITIL. Service delivery

PUBLISH DATE 2004
BSI BIP 0052:2004

ITIL Service Delivery is a core component of the ITIL framework focusing on the design and delivery of quality IT services.

It encompasses key processes such as:

  • Service Level Management – ensuring agreed service levels are met.
  • Capacity Management – ensuring IT infrastructure capacity meets current and future demands.
  • Availability Management – ensuring services are available as required.
  • IT Service Continuity Management – managing risks that could seriously impact services.
  • Financial Management – managing budgeting and accounting for IT services.

The goal of ITIL Service Delivery is to align IT services with business needs, enhance customer satisfaction, and ensure effective service management.

SDO BSI: British Standards Institution
Document Number BIP 0052
Publication Date Jan. 1, 2004
Language en - English
Page Count
Revision Level
Supercedes
Committee
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