BSI BIP 0052:2004

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ITIL. Service delivery

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BSI BIP 0052:2004

ITIL. Service delivery

PUBLISH DATE 2004
BSI BIP 0052:2004

ITIL Service Delivery is a core component of the ITIL framework focusing on the design and delivery of quality IT services.

It encompasses key processes such as:

  • Service Level Management – ensuring agreed service levels are met.
  • Capacity Management – ensuring IT infrastructure capacity meets current and future demands.
  • Availability Management – ensuring services are available as required.
  • IT Service Continuity Management – managing risks that could seriously impact services.
  • Financial Management – managing budgeting and accounting for IT services.

The goal of ITIL Service Delivery is to align IT services with business needs, enhance customer satisfaction, and ensure effective service management.

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