BSI BIP 0101:2008

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ISO/IEC 20000: An Introduction

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BSI BIP 0101:2008

ISO/IEC 20000: An Introduction

PUBLISH DATE 2008
BSI BIP 0101:2008

ISO/IEC 20000 is an international standard for IT service management.

It provides a set of standardized requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).

The goal of ISO/IEC 20000 is to ensure delivery of quality IT services that meet business and customer needs.

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