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BSI BS ISO 20488:2018

Online consumer reviews. Principles and requirements for their collection, moderation and publication
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BSI BS ISO 20488:2018

Online consumer reviews. Principles and requirements for their collection, moderation and publication

PUBLISH DATE 2018
PAGES 30
BSI BS ISO 20488:2018

This document provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.

This document is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.

SDO BSI: British Standards Institution
Document Number ISO 20488
Publication Date June 11, 2018
Language en - English
Page Count
Revision Level
Supercedes
Committee SVS/0
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