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BSI BS EN ISO 9241-154:2013

Ergonomics of human-system interaction -- Interactive voice response (IVR) applications
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BSI BS EN ISO 9241-154:2013

Ergonomics of human-system interaction -- Interactive voice response (IVR) applications

PUBLISH DATE 2013
PAGES 48
BSI BS EN ISO 9241-154:2013

This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call.

This part of ISO 9241 is intended to be used together with ISO/IEC 13714.

NOTE Its scope is thus more general than that of ISO/IEC 13714, which is specific to voice messaging systems.

SDO BSI: British Standards Institution
Document Number ISO 9241-154
Publication Date Feb. 28, 2013
Language en - English
Page Count
Revision Level
Supercedes
Committee PH/9
Publish Date Document Id Type View
Feb. 28, 2013 BS EN ISO 9241-154:2013 Revision