CSA ISO/IEC TS 20000-5:25

Current Revision
Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1 (Adopted ISO/IEC TS 20000-5:2022, first edition, 2022-01)

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CSA ISO/IEC TS 20000-5:25

Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1 (Adopted ISO/IEC TS 20000-5:2022, first edition, 2022-01)

PUBLISH DATE 2025
PAGES 50
CSA ISO/IEC TS 20000-5:25
Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1 (Adopted ISO/IEC TS 20000-5:2022, first edition, 2022-01)
Scope

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are

  1. organizations that require support on how to implement an SMS
  2. consultants and advisors who support an organization during SMS implementation.

This document can be used together with the other parts of ISO/IEC 20000 series

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