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INCITS/ISO/IEC 20000-2:2019 (2023)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Identical National Adoption of ISO/IEC 20000-2:2019)
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INCITS/ISO/IEC 20000-2:2019 (2023)

Information technology - Service management - Part 2: Guidance on the application of service management systems (Identical National Adoption of ISO/IEC 20000-2:2019)

PUBLISH DATE 2019
INCITS/ISO/IEC 20000-2:2019 (2023)
Provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
SDO INCITS: Information Technology Industry Council
Document Number 20000-2
Publication Date Jan. 1, 2019
Language en - English
Page Count
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Supercedes
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