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INCITS/ISO/IEC TR 20000-4:2010 (2018)

Information Technology -- Service Management -- Part 4: Process Reference Model (Identical National Adoption of ISO/IEC TR 20000-4:2010)
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INCITS/ISO/IEC TR 20000-4:2010 (2018)

Information Technology -- Service Management -- Part 4: Process Reference Model (Identical National Adoption of ISO/IEC TR 20000-4:2010)

PUBLISH DATE 2010
INCITS/ISO/IEC TR 20000-4:2010 (2018)
The purpose of ISO/IEC TR 20000-4:2010 is to facilitate the development of a process assessment model according to ISO/IEC 15504 process assessment principles. ISO/IEC 15504-1 describes the concepts and terminology used for process assessment. ISO/IEC 15504-2 describes the requirements for the conduct of an assessment and a measurement scale for assessing process capability.
SDO INCITS: Information Technology Industry Council
Document Number 20000-4
Publication Date Jan. 1, 2010
Language en - English
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