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INCITS/ISO/IEC TS 33054:2020 (2023)

Information technology - Process assessment - Process reference model for service management, a Technical Specification prepared by INCITS and registered with ANSI (Identical National Adoption of ISO/IEC TS 33054:2020)
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INCITS/ISO/IEC TS 33054:2020 (2023)

Information technology - Process assessment - Process reference model for service management, a Technical Specification prepared by INCITS and registered with ANSI (Identical National Adoption of ISO/IEC TS 33054:2020)

PUBLISH DATE 2020
INCITS/ISO/IEC TS 33054:2020 (2023)
Defines a process reference model for the domain of service management. The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes. The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).
SDO INCITS: Information Technology Industry Council
Document Number 33054
Publication Date Jan. 1, 2020
Language en - English
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