ISO 16355-1:2021

Current Revision
Application of statistical and related methods to new technology and product development process - Part 1: General principles and perspectives of quality function deployment (QFD)

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ISO 16355-1:2021

Application of statistical and related methods to new technology and product development process - Part 1: General principles and perspectives of quality function deployment (QFD)

PUBLISH DATE 2021
ISO 16355-1:2021

This part of ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools.

It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this part of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including:

  • business planning
  • marketing
  • sales
  • research and development (R&D)
  • engineering
  • information technology (IT)
  • manufacturing
  • procurement
  • quality
  • production
  • service
  • packaging and logistics
  • support
  • testing
  • regulatory
  • other phases in hardware, software, service, and system organizations
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