ISO 16355-2:2017

Current Revision
Applications of statistical and related methods to new technology and product development process - Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder

Best Price Guarantee Feb 1, 2017 English 1 Pages

Sub Total (1 Item(s)) $ 0.00
Estimated Shipping $ 0.00
Total (Pre-Tax) $ 0.00

You own the digital copy of this edition

View in Library
or
International Organization for Standardization Logo

ISO 16355-2:2017

Applications of statistical and related methods to new technology and product development process - Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder

PUBLISH DATE 2017
ISO 16355-2:2017

ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE: It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including:

  • business planning, marketing, sales, research and development (R&D), engineering, information technology (IT),
  • manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory,
  • and other phases in hardware, software, service, and system organizations.
Loading...

Failed to load document history.

Publish Date Document Id Type View