ISO 41012:2017

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Facility management - Guidance on strategic sourcing and the development of agreements

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ISO 41012:2017

Facility management - Guidance on strategic sourcing and the development of agreements

PUBLISH DATE 2017
ISO 41012:2017

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:

  • essential elements in FM sourcing processes;
  • FM roles and responsibilities in sourcing processes;
  • development processes and structures of typical agreement models.

ISO 41012:2017 is applicable to:

  • strategic processes related to service and support functions for the core business;
  • development of FM strategies;
  • development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
  • development of FM information systems;
  • FM education and research;
  • organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).
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