ISO/IEC 25020:2019

Current Revision
Systems and software engineering - Systems and software Quality Requirements and Evaluation (SQuaRE) - Quality measurement framework

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ISO/IEC 25020:2019

Systems and software engineering - Systems and software Quality Requirements and Evaluation (SQuaRE) - Quality measurement framework

PUBLISH DATE 2019
ISO/IEC 25020:2019

This document provides a framework for developing quality measurement.

The contents of this document are as follows:

  • quality measurement reference model;
  • relationships among different types of quality measures;
  • guidelines for selecting quality measures;
  • guidelines for constructing quality measures;
  • guidelines for planning and performing measurements;
  • guidelines for the application of measurement results.

It includes considerations for:

  • selecting quality measures and quality measure elements (Annex A),
  • assessing the reliability of measurement and the validity of quality measures (Annex B),
  • elements for documenting quality measures (Annex C),
  • normalized measurement function for quality measures (Annex D), and
  • the measurement information model in ISO/IEC/IEEE 15939 (Annex E).

This document can be applied for designing, identifying, evaluating, and executing the measurement model of:

  • system and software product quality,
  • quality in use,
  • data quality, and
  • IT service quality.

This reference model can be used by developers, acquirers, quality assurance staff, and independent evaluatorsβ€”essentially by people responsible for specifying and evaluating the quality of information and communication technology (ICT) systems and services.

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