A collection of featured documents from our library that are popular among our users or otherwise noteworthy.
Guide to the Implementation and Auditing of ISMS Controls based on ISO/IEC 27001
Measuring the effectiveness of your ISMS implementations based on ISO/IEC 27001
ITSMF. IT service management pocketbook
ITSMF. Application management pocketbook
ITSMF, a Dictionary of It Service Management Terms, Acronyms and Abbreviations Pocketbook
ITSMF. ICT infrastructure management pocketbook
ITSMF. Planning to implement service management pocketbook
Freedom of information -- A guide for the UK private sector
A manager's guide to the long-term preservation of electronic documents
Web accessibility -- Making PAS 78 work
ITIL version 3. Continual service improvement
ITIL Version 3, Service Design
ITIL Version 3, Service Operation
ITIL Version 3, Service Strategy
ITIL Version 3, Service Transition
ITIL version 3. Official introduction to the ITIL service lifecycle
The Universal Decimal Classification. A Guide to its Use
ISO/IEC 20000: An Introduction
Implementing ISO/IEC 20000 Certification: The Roadmap
ISO/IEC 20000: A Pocket Guide
ISO 9001:2000. The Quality Management Process
Information Security Based on ISO-27001/ISO-17799: a Management Guide
Implementing Information Security Based on ISO 27001/ISO 17799: a Management Guide
Implementing metrics for IT service management
Guide to European medical device trials and BS EN ISO 14155